Managing Your Subscription

Your Evriwhere subscription controls which features you can access, how many items you can store in your inventory, and whether you can use premium tools like scheduling and bulk repricing. This guide covers everything about managing your plan — from viewing your current status, to upgrading, restoring purchases, and cancelling.

Subscription Plans Overview

Evriwhere offers three paid subscription tiers, each designed for a different level of selling activity. All plans are billed through Apple's in-app purchase system and managed via your Apple ID.

Starter — £2.99/week

The Starter plan is designed for casual sellers who are just getting into crosslisting. It gives you access to the core Evriwhere features with a capped inventory size. This plan is billed weekly, so you're never locked into a long commitment.

Reseller — £9.99/month

The Reseller plan is for active sellers who list regularly and need more capacity. It's billed monthly and includes access to additional features beyond the Starter tier. This is the most popular plan for sellers who crosslist consistently.

Business — £29.99/month

The Business plan is the top-tier option for high-volume sellers. It removes the inventory item limit entirely, giving you unlimited items in your Evriwhere inventory. It's billed monthly and includes access to every feature in the app, including quarterly analytics and the Sales tab List View mode.

Viewing Your Current Plan

To check which plan you're currently subscribed to and its status:

Upgrading Your Plan

There are two ways you'll encounter the upgrade flow in Evriwhere: proactively through Settings, or when you hit your plan's item limit.

Upgrading from Settings

Upgrading When You Hit the Item Limit

If you're on the Starter or Reseller plan and you reach the 75-item inventory limit, Evriwhere will automatically present a special upgrade screen called the Item Limit Paywall.

This screen looks different from the regular paywall. It displays a clear message:

"Upgrade to Business for unlimited items."

Your inventory has [X] items which is the maximum for your current plan.

Where [X] is your current item count. The only option presented is to upgrade to the Business plan, since that's the only tier with unlimited items.

Tap the upgrade button to proceed with the Business plan purchase. The flow follows the same Apple in-app purchase confirmation process described above — confirm with Face ID, Touch ID, or your Apple ID password, and the paywall auto-dismisses 3 seconds after a successful purchase.

Restoring Purchases

If you've previously purchased an Evriwhere subscription but it's not showing as active — for example, after reinstalling the app, switching to a new device, or if there was a sync issue — you can restore your purchase.

Downgrading Your Plan

Downgrading from a higher tier to a lower tier (e.g. Business to Reseller, or Reseller to Starter) is handled through Apple's subscription management system, not directly within Evriwhere.

Cancelling Your Subscription

Cancelling your Evriwhere subscription is done through Apple's subscription management — the same place where you'd cancel any App Store subscription.

The Cancellation Feedback Process

When Evriwhere detects that you've cancelled your subscription, a feedback screen will appear the next time you open the app. This is a three-page flow designed to help us understand why you're leaving and improve the app for future users.

Page 1: "We're Sorry to See You Go"

The first page asks you to select a reason for cancelling. Tap the option that best describes your situation:

• Too expensive — The subscription cost is too high for your budget
• Not using it enough — You're not crosslisting frequently enough to justify the cost
• Missing features I need — There's a specific feature you need that Evriwhere doesn't offer
• Technical issues or bugs — You've experienced problems, crashes, or bugs that affected your experience
• Switching to an alternative — You've found another crosslisting tool that better fits your needs
• Taking a break from selling — You're stepping away from selling on marketplaces for now
• Other reason — None of the above options fit your situation

Tap your selection to proceed to the next page.

Page 2: "Anything Else?"

The second page provides an optional text field where you can share additional details about your decision. This is free-form — you can type as much or as little as you like.

At the bottom of this page, you have two buttons:

• Submit Feedback — Sends your selected reason and any additional comments to the Evriwhere team
• Skip — Skips the text feedback and moves to the final page without submitting additional comments

Page 3: "Thank You"

The final page confirms that your feedback has been received (or acknowledged if you skipped). It displays a simple thank-you message. Tap the Done button to dismiss the feedback screen and return to the app.

Using a Referral Code for a Free Trial

If someone has shared their referral code with you, you can use it during the subscription process to get a 7-day free trial.

Common Subscription Errors

Here are the error messages you might encounter when managing your subscription, along with what they mean and how to resolve them:

| Error Message | Meaning | Solution | |---|---|---| | "Starter plan not available. Please try again later." | The Starter plan couldn't be loaded from the App Store. | Wait a few minutes and try again. Check your internet connection. | | "Reseller plan not available. Please try again later." | The Reseller plan couldn't be loaded from the App Store. | Wait a few minutes and try again. Check your internet connection. | | "Business plan not available. Please try again later." | The Business plan couldn't be loaded from the App Store. | Wait a few minutes and try again. Check your internet connection. | | "Plans not loaded. Please try again." | None of the subscription plans could be fetched from the server. | Check your internet connection, then reopen the paywall screen. | | "Unable to load plans. Please try again." | A network or server error prevented plans from loading. | Force-close the app, reopen it, and try accessing the paywall again. | | "No purchases to restore." | No active subscriptions found for your Apple ID. | Your previous subscription may have expired. You'll need to subscribe again. | | "No Business subscription to restore." | A subscription was found but it doesn't match the Business tier. | If you need Business, subscribe to it directly. | | "The selected plan is not available at the moment." | The specific plan you tapped is temporarily unavailable. | Try selecting a different plan, or wait and try the same plan again later. | | "No plans available. Please try again later." | No subscription plans are available at all. | This is usually a temporary server issue. Wait a few minutes, check your connection, and try again. |

Frequently Asked Questions

Will I lose my items if I cancel?

No. Your items, photos, and listing data remain in your Evriwhere account even after cancellation. However, you won't be able to create new listings or use premium features until you resubscribe.

Can I switch plans mid-cycle?

Yes. If you upgrade mid-cycle, the new plan takes effect immediately and Apple handles the prorated billing. If you downgrade, the change takes effect at the start of your next billing cycle.

Do I get a refund if I cancel early?

Evriwhere doesn't process refunds directly — Apple handles all billing. You can request a refund through Apple's support at reportaproblem.apple.com. Whether a refund is granted is at Apple's discretion.

What happens at the end of my free trial?

If you subscribed with a referral code and received a 7-day free trial, your subscription will automatically renew at the standard plan price when the trial ends. To avoid being charged, cancel your subscription through Apple at least 24 hours before the trial period ends.